Is your One Zone control not connecting to your Wi-Fi, but the rest of your home is?

Most home routers can broadcast a Wi-Fi in one of two frequencies; 2.4Ghz and 5Ghz. Newer routers use a combined or “Synchronised” frequency, which merges both frequencies into one.  The One controller only works on a 2.4Ghz frequency.

If the device (Phone or Tablet) being used to set up your control is connected to a 5GHz (or Synchronised”) Wi-Fi network, the One Zone will not recognise it and therefore will not be able to connect to the internet. Some routers can be manually configured to split the synchronised signal into separate 2.4GHz and 5GHz signals. This would give you 2 different Wi-Fi Network names (one for each frequency).


STEP 1 – Check your Wi-Fi signal.

Know which frequency your Wi-Fi is on. To do this you can simply check the Wi-Fi name on the set-up device (Phone or Tablet) as it may end in 2.4GHz or 5GHz.

  • If your Wi-Fi name ends in 2.4GHz, give us a call on 0800 680 0100 as we may wish to troubleshoot further.
  • If your Wi-Fi name ends in 5GHz, the signal needs to be changed.
  • If you are unsure, you may be able to find this information in your Wi-Fi admin account. Alternatively, you can contact your network provider to find out too. If they advise it is on the 5GHz signal or a synchronised frequency, provide them with the information in STEP 2 below to resolve.


STEP 2 – Amending your Wi-Fi signal.

Contact your network provider to set up two Wi-Fi signals for you. One in each frequency (2.4GHz and 5GHz. Once this is done, move on to STEP 3.


STEP 3 – Reconnecting your control now you have a 2.4GHz signal.

Ensure your device (Phone or Tablet) is connected to the new 2.4GHz Wi-Fi signal. When you have done this follow the simple set up instructions here.