Your home’s boiler is essential to your everyday comfort, providing heating and hot water all year round. However, like any mechanical system, boilers can occasionally encounter faults. When these issues arise, it’s important to report them as soon as possible to make sure the safe and efficient operation of your ATAG boiler.  

In this article, we will guide you through reporting a fault with your boiler, ensuring you can restore comfort to your home quickly and efficiently.  

  1. Familiarise yourself with your ATAG boiler: Before reporting a fault with your boiler, it’s helpful for you to have a basic understanding of how your boiler works. Familiarise yourself with your boiler make, model and serial number. Additionally, the boiler manual will provide important information on error codes, troubleshooting steps and contact details for technical support. 
  2. Identify the fault: When your ATAG boiler experiences a fault, it will display a fault code to help identify the issue. The boiler manual is a valuable tool in deciphering these codes. Look up the code or error message to understand the fault's nature and potential solutions. Some common faults include low water pressure, ignition problems, thermostat issues, or faulty sensors. 
  3. Basic Troubleshooting: 
    Before reporting a fault, perform some basic troubleshooting steps to ensure it's not a minor issue that can be resolved quickly. Start by checking the boiler's power supply, ensuring it hasn't tripped a circuit breaker or blown a fuse. Examine the room thermostat settings to ensure they are correct. Also, check the digital water pressure gauge; if it's too low, consult the manual to increase it. 

    For basic troubleshooting, click here.

  4. Contact ATAG Technical Support: 
    If you've gone through the above steps and cannot resolve the fault, it's time to contact ATAG technical support. Refer to the boiler's manual or the ATAG website for the appropriate contact information. Calling the technical support helpline rather than emailing is recommended, as it allows for immediate assistance. 

When contacting technical support, provide them with the following information: 

  • Model and serial number of the boiler. 
  • The error code or fault indicator is displayed. 
  • A brief description of the issue and any troubleshooting steps you have already taken. 
  • Ensure your service history is up to date. 

ATAG's technical support team will guide you through the following steps: scheduling a service visit by a qualified engineer or providing additional instructions for resolving the fault. 

Warranty and Maintenance: 

If your ATAG boiler is still under warranty, inform the technical team. Remember to adhere to any maintenance schedules outlined in the boiler's manual, as regular annual servicing can help prevent faults and prolong the life of your boiler. 

Reporting a fault with your ATAG boiler promptly is essential to maintain the comfort and safety of your home. Following the steps outlined in this article, you can effectively communicate the issue to ATAG's technical support team, ensuring a quick resolution. Remember, troubleshooting minor matters is a good starting point, but don't hesitate to seek professional assistance. With timely reporting and appropriate action, your ATAG boiler will be running smoothly in no time. 

Related Reads:
What to do if your radiator is cold at the bottom
What to do if your radiator is cold at the top
What are the benefits to an annual boiler service?